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TCC - WI McKee Road - PT- Retail Sales Representative

JM Wireless•Fitchburg, WI
•Onsite

About The Position

The Retail Sales Representative (RSLSREP) works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role calls for enthusiasm for the wireless industry and thorough knowledge of phones and pricing plans. The representative builds lasting relationships with customers and colleagues while delivering customer service and meeting assigned performance metrics. The position supports store operations, including opening and closing, cash handling, inventory counts, and deposits. It also involves maintaining the store and work areas, following company policies and procedures, and helping customers with service activations and changes, bill payments, equipment replacements, accessories, price plan changes, and upgrades. The employee must be able to perform the essential functions with or without reasonable accommodation.

Requirements

  • High school diploma or GED.
  • At least 18 years of age.
  • At least 6 months of experience in retail and/or sales with a strong customer focus.
  • Legally authorized to work in the United States.
  • Ability to work nights, weekends, and holidays in a retail environment.
  • Professional, energetic, honest, patient, and empathetic demeanor.
  • Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
  • Excellent written, verbal, and interpersonal communication skills.
  • Reliable transportation.
  • Ability to stand for long periods on the sales floor.
  • Ability to move and/or lift up to 25 pounds.

Responsibilities

  • Greet customers, answer phones, assess customer needs, and provide world-class customer service.
  • Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
  • Build relationships with TCC Wireless employees and customers across all business channels.
  • Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
  • Comply with company policies and procedures.
  • Maintain the store, back room, restrooms, and individual work area according to retail store standards.
  • Explore customer needs and assist with service activations and changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
  • Achieve assigned performance metrics.

Benefits

  • Aflac insurance
  • 401(k) match
  • Phone service discounts
  • Development and growth opportunities

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