Counter Sales Representative - Aurora, CO

Sonepar•Aurora, CO

10d•Onsite

About The Position

QED is seeking a Counter Sales Representative to serve customers in Aurora, Colorado. The role establishes and improves customer relationships by understanding sales territory, schedules, and customer needs through calls and customer visits. The representative interviews customers to identify appropriate products, records order information in the computer, and coordinates product delivery. The position also includes warehouse work such as shipping, receiving, inventory control, and order pulling. The representative communicates with customers, solicits orders and additional sales, provides product information and quotations, prepares sales tickets, and follows up on quotes and customer requests. The role serves as a liaison between customers and QED departments, uses company or customer pricing systems, purchases materials according to approved procedures, and helps resolve customer complaints. The representative develops technical knowledge of general and specialty merchandise and prepares business correspondence and reports. Other responsibilities may be assigned.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to present information effectively and respond to questions from small groups of managers, clients, customers, and the public.
Ability to perform job-related math, including arithmetic with whole numbers, fractions, decimals, and metric scales; calculate rates, ratios, percentages, discounts, interest, commissions, and proportions; and interpret bar graphs.
In-depth knowledge of QED computer systems and Microsoft Office.
Must be a team player and abide by QED’s core values and beliefs.

Responsibilities

Communicate with customers in person or by phone to receive orders and solicit sales of new or additional products.
Build customer relationships and understand customer needs, schedules, and sales territory through calls and visits.
Determine customers’ desired merchandise, including its make, type, and quality, using product knowledge and reference materials.
Identify and use appropriate company and customer pricing systems, recognize when special pricing is required, and provide competitive pricing.
Describe or demonstrate products using samples or catalogs and emphasize their salable features.
Compile lists of prospective customers as sales leads and call regular and prospective customers to solicit orders.
Provide oral and written quotations or estimates covering prices, terms, and delivery for standard, complex, or non-standard merchandise.
Follow up on quotations to pursue orders or obtain input for future quotations.
Prepare cash or charge sales tickets with the required customer, merchandise, price, and sales tax information for timely processing, shipment, and delivery.
Maintain required records and estimate delivery dates based on company delivery schedules.
Purchase materials according to approved purchasing procedures.
Review billing or product complaints and refer them to designated departments; handle customer difficulties diplomatically and seek assistance to resolve order problems promptly.
Act as a liaison between customers and QED departments, including credit, purchasing, warehouse, outside sales, and management.
Acquire and continually develop technical knowledge of general and specialty merchandise to assist customers and company personnel.
Perform warehouse work, including shipping, receiving, inventory control, and order pulling.
Prepare correspondence and reports necessary for business transactions.