Counter Sales Representative - Aurora, CO

Sonepar•Aurora, CO

1d•$20 - $25•Onsite

About The Position

The Counter Sales Representative establishes and improves customer relationships to understand sales territory, schedules, and customer needs through phone calls and customer visits. The role interviews customers to identify appropriate products and records information in the computer to support product delivery. It also includes warehouse work such as shipping, receiving, inventory control, and order pulling. The representative communicates with customers, solicits product sales, provides product information and pricing, prepares quotations and sales tickets, and coordinates customer needs with QED departments. The position requires familiarity with merchandise and pricing systems, follow-up on quotations and complaints, and continued development of technical product knowledge. Other responsibilities may be assigned.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to present information effectively and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform job-related mathematics, including arithmetic with whole numbers, fractions, decimals, and metric scales; calculate rates, ratios, percentages, discounts, interest, commissions, and proportions; and interpret bar graphs.
In-depth knowledge of QED computer systems and Microsoft Office, among other relevant systems.
Ability to work as a team player and abide by QED’s core values and beliefs.

Responsibilities

Communicate with customers by phone or in person to receive product orders.
Solicit sales of new or additional products and call regular and prospective customers to seek orders.
Maintain positive, tactful, courteous relationships with customers and coworkers and represent the company with a professional attitude.
Act as a liaison between customers and QED departments, including credit purchasing, warehouse, outside sales, and management.
Determine the make, type, and quality of merchandise customers need using product knowledge, catalogs, warehouse locations, and other reference materials.
Identify and use appropriate company or customer pricing systems, including recognizing when special or competitive pricing is needed.
Describe or demonstrate products using samples or catalogs and explain their selling features.
Compile prospective customer lists for sales leads.
Prepare oral and written price, terms, and delivery quotations or estimates for standard, complex, or non-standard merchandise.
Prepare cash or charge sales tickets with the required customer, merchandise, price, and tax information for timely processing, shipment, and delivery; complete required follow-up recordkeeping.
Estimate delivery dates based on company delivery schedules.
Purchase materials in accordance with approved purchasing procedures.
Review complaints about billing or products and refer them to designated departments for investigation and resolution.
Prepare correspondence and reports needed for business transactions.
Follow up on quotations to secure orders or gather input for future quotations.
Handle customer difficulties diplomatically and seek assistance when needed to resolve order problems and complaints promptly.
Develop and use technical knowledge of general and specialty merchandise to assist customers and company personnel.
Perform warehouse duties, including shipping, receiving, inventory control, and order pulling.
Perform other responsibilities as assigned.