Branch Customer Service Representative - Aurora, CO
About The Position
The Branch Customer Service Representative serves as the welcoming face of AAA at an Auto Club Group branch, helping members with products and services while supporting member satisfaction, sales, and long-term relationships. This is an in-office role servicing members in person at an ACG branch facility. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. Mountain Time, with one rotating Saturday per month from 9:00 a.m. to 1:00 p.m. The representative promotes and sells memberships, travel products, select banking products, and other ACG offerings; provides travel information and promotional outreach; responds to member inquiries and complaints; processes payments and transfers; balances the cash drawer; and supports branch sales staff and office activities. The role may also involve irregular hours, holidays, weekends, and community events when needed.
Requirements
- High school diploma or equivalent.
- Experience working in a customer-focused environment and delivering timely, helpful solutions.
- Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
- Comfort using Microsoft Office applications and learning workplace technology that supports customer service.
- Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals.
- Effective verbal and written communication skills and ability to work collaboratively in a team environment.
- Ability to perform basic mathematical calculations accurately to support monetary transactions.
- Ability to work under pressure in a high-volume, fast-paced customer service environment.
- Ability to work irregular hours, including holidays and weekends, and participate in community events when needed.
- Passion and enthusiasm for working with people, with professionalism, efficient service, and a well-maintained work area.
Responsibilities
- Greet, serve, and support members by promoting and selling memberships, travel products, select banking products, and other ACG offerings.
- Generate leads, share travel and insurance specials, provide travel information, and make outbound promotional calls for insurance and travel products.
- Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
- Process payments for insurance policies, travel products, tickets, and travel money products; handle remittance and depository transfers; and balance the cash drawer.
- Provide administrative support to travel and insurance sales staff during peak periods.
- Participate in office activities that support branch goals.
- Perform other duties as assigned.
Benefits
- Paid time off and paid sick leave, in compliance with applicable state and local laws.
- Additional incentives and annual bonus potential based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
