Counter Sales Representative - Loveland, CO

Sonepar•Loveland, CO

2d•$20 - $25•Onsite

About The Position

QED is hiring a Counter Sales Representative in Loveland, Colorado. The role establishes and improves customer relationships by learning about sales territory, schedules, and customer needs through phone conversations and customer visits. The representative interviews customers by phone or at the company facility to identify the appropriate products and records information for product delivery. The position combines counter and telephone sales with warehouse duties, including shipping, receiving, inventory control, and order pulling. The representative serves as a liaison between customers and QED departments, provides product information and pricing, prepares quotations and sales tickets, follows up on quotes, and helps resolve customer concerns. Other responsibilities may be assigned.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to present information effectively and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform job-related mathematics, including calculations with whole numbers, fractions, decimals, and metric scales; rates, ratios, percentages, bar graphs, discounts, interest, commissions, and proportions.
In-depth knowledge of QED computer systems and Microsoft Office, among other relevant systems.
Ability to work as a team player and abide by QED’s core values and beliefs.

Responsibilities

Communicate with customers in person or by phone to receive product orders and solicit sales of new or additional products.
Build and maintain customer relationships, using professional interpersonal skills and telephone etiquette.
Serve as a liaison between customers and QED departments, including credit purchasing, the warehouse, outside sales, and management.
Determine customers’ desired merchandise by applying knowledge of products, vendors, warehouse locations, catalogs, and product features.
Identify and use appropriate company or customer pricing systems, recognize when special pricing is needed, and provide competitive pricing.
Make calls to regular and prospective customers to solicit orders and compile prospective customer lists as sales leads.
Describe or demonstrate products using samples or catalogs and explain their selling features.
Provide oral and written quotations or estimates covering prices, terms, and delivery for standard, complex, or non-standard merchandise.
Prepare cash or charge sales tickets with the required customer, merchandise, price, and sales-tax information; complete applicable record keeping and support timely processing, shipment, and delivery.
Estimate delivery dates based on company delivery schedules.
Purchase materials according to approved purchasing procedures.
Review complaints about billing or products and refer them to designated departments for investigation and resolution.
Prepare correspondence and reports needed for business transactions.
Follow up on quotations to pursue orders or gather input for future quotations.
Handle customer difficulties diplomatically and seek assistance as needed to resolve order problems and complaints promptly.
Continuously develop and use technical knowledge of general and specialty merchandise to assist customers and company personnel.
Perform warehouse work, including shipping, receiving, inventory control, and order pulling.
Perform other responsibilities as assigned.