TCC - WI McKee Road - FT- Retail Sales Representative

JM Wireless•Fitchburg, WI

15d•Onsite

About The Position

The Retail Sales Representative (RSLSREP) works in a fast-paced, high-energy retail environment and serves as the connection between customers and the T-Mobile brand. The role involves learning wireless products and pricing plans, building lasting relationships with customers and colleagues, and providing customer service and sales support. The representative works with store management to open, close, and operate the retail facility and is responsible for achieving assigned performance metrics. The position requires the ability to perform essential functions with or without reasonable accommodation. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or GED.
At least 18 years of age.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic approach.
Ability to problem solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers in the store, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across all business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
Ensure compliance with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and support service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.