TCC - WI Cranston Road - FT - Retail Sales Manager

JM Wireless•Beloit, WI

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy environment and serves as the connection between customers and the T-Mobile brand. The role calls for enthusiasm for the wireless industry, knowledge of phones and pricing plans, and a commitment to building lasting relationships with customers and colleagues. The RSM oversees store operations, customer service, sales performance, inventory, compliance, and team management. The manager develops and coaches employees, translates business initiatives into team and individual goals, monitors results, and represents the company at community events. The position is full-time and requires at least 45 hours per week, including availability for nights, weekends, and holidays.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Availability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development skills.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting store visitors, answering phones, and assessing customer needs.
Oversee all store operations, including staffing, employee performance management, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits and paperwork security requirements.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Provide consultative sales and service on the sales floor.
Translate business initiatives into clear team objectives and individual goals, coordinating with other groups as needed.
Share responsibility and accountability for routine and important tasks and decisions.
Monitor team progress and results, provide ongoing coaching, and make difficult decisions when appropriate.
Keep up with evolving wireless technology.
Explore customer needs and assist with activations, service changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Ensure compliance with company policies and procedures.
Represent the company at community events to foster a positive brand image.