TCC - IL Belvidere - FT - Retail Sales Representative
About The Position
The Retail Sales Representative connects customers with the T-Mobile brand in a fast-paced, high-energy retail environment. The role focuses on providing customer service, building lasting relationships, developing knowledge of wireless devices and pricing plans, and achieving assigned performance metrics and monthly revenue goals. Compensation includes base pay and commission, with advertised potential earnings of up to $20+ per hour all in. The representative works with store management to open, close, and operate the retail facility; supports customer activations, service and plan changes, bill payments, equipment replacements, accessory sales, and upgrades; and maintains store standards and compliance with company policies. The job description notes that duties and responsibilities may change at any time with or without notice.
Requirements
- High school diploma or GED.
- At least 6 months of retail and/or sales experience with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem-solve, analyze results, plan for the future, and make good decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Provide customer service by greeting store visitors, answering phones, and assessing customer needs.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across business channels.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operations control standards.
- Comply with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail store standards.
- Explore customer needs and assist with service activations and changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Aflac insurance
- 401(k) match
- Phone service discounts
- Development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
