TCC Wireless - IL Belvidere - RSM - T-Mobile
About The Position
The Retail Store Manager (RSM) leads the operations and performance of a T-Mobile Premium Retailer – TCC Wireless store. The role connects customers with the T-Mobile brand through knowledgeable, consultative sales and service, and builds lasting relationships with customers and colleagues. The RSM works in a fast-paced retail environment and is responsible for store staffing, employee performance, revenue goals, customer experience, inventory, compliance, and store standards. This is a full-time role requiring a minimum of 45 hours per week, including availability to work nights, weekends, and holidays.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer skills and familiarity with common business applications, including web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and staff-development abilities.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, and assessing customer needs.
- Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding organizational sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, customer returns, Trade-In devices, demo devices, and store supplies.
- Ensure compliance with audits and paperwork security requirements.
- Manage cash, credit card, and other payment handling and register operations.
- Maintain the store, back room, restrooms, and work areas according to retail standards.
- Provide consultative sales and service on the sales floor.
- Translate broader business initiatives into clear team objectives and individual goals, coordinating with other groups as needed.
- Share responsibility and accountability for routine and important tasks and decisions.
- Monitor team progress and results, provide ongoing coaching, and make tough decisions when appropriate.
- Stay current with evolving wireless technology.
- Explore customer needs and support service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Ensure compliance with company policies and procedures.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
