TCC Wireless - IA Jordan Creek Mall - RSM - T-Mobile.
About The Position
The Retail Store Manager (RSM) works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role leads all store operations, including staffing, employee performance, opening and closing, service levels, and inventory. The manager drives revenue and quality goals, provides consultative customer service and sales, and hires, develops, motivates, and coaches a high-performing team. The position also oversees store compliance, cash and payment handling, product and inventory processes, and the appearance of the store. The manager stays current on wireless technology, builds relationships across the business, and represents the company at community events. This is a full-time role requiring a minimum of 45 hours per week.
Requirements
- High school diploma or GED.
- At least 2 years of experience in T-Mobile or another wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer knowledge and familiarity with common business applications, including web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Ability to work a minimum of 45 hours per week.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development skills.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, and assessing customer needs.
- Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding organizational sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits and paperwork security requirements.
- Manage cash, credit card, and other payment handling and register operations.
- Maintain the appearance of the store, back room, restrooms, and individual work area according to retail standards.
- Provide consultative sales and service on the sales floor.
- Translate business initiatives into clear team objectives and individual goals, coordinating with other groups where appropriate.
- Share responsibility and accountability for routine and important tasks and decisions.
- Monitor team progress and results, provide ongoing coaching, and make tough decisions when appropriate.
- Stay current with evolving wireless technology.
- Explore customer needs and assist with activations, service changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Ensure compliance with company policies and procedures.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
