TCC Wireless - IA East 14Th - RSM - T-Mobile.

JM Wireless•Des Moines, IA

4h•$40,000 - $52,000

About The Position

The Retail Store Manager (RSM) leads a TCC Wireless retail store as the connection between customers and the T-Mobile brand. The role requires a fast-paced, high-energy approach, strong knowledge of wireless devices and plans, and a commitment to building lasting relationships with customers and colleagues. The RSM is accountable for store operations, team performance, customer service, sales results, inventory, compliance, and the store’s appearance. This is a full-time role working a minimum of 45 hours per week.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to solve problems, analyze results, plan for the future, make sound decisions, stay organized, adapt to change, think strategically, build relationships, and coach and develop others.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service on the sales floor.
Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding organizational sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure store compliance with audits, paperwork security requirements, and company policies and procedures.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and individual work areas according to retail standards.
Set clear team and individual performance objectives aligned with broader business initiatives and coordinate with other groups as needed.
Share accountability for routine and important tasks and decisions; monitor team progress, coach employees, and make difficult decisions when appropriate.
Stay current with evolving wireless technology.
Explore customer needs and assist with service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Represent the company at community events and foster a positive brand image.