TCC Wireless - IA Blairs Ferry Plaza - RSM - T-Mobile.
About The Position
The Retail Store Manager (RSM) works in a fast-paced, high-energy environment and serves as a connection between customers and the T-Mobile brand. The role focuses on delivering customer service, driving store sales and operational results, and creating lasting relationships with customers and colleagues. The manager is expected to understand wireless products, technology, and pricing plans, and to lead a high-performing team while maintaining store standards and compliance. This is a full-time position requiring a minimum of 45 hours per week. The manager must be able to work nights, weekends, and holidays in a retail environment, stand for long periods on the sales floor, and move or lift up to 25 pounds.
Requirements
- High school diploma or GED.
- At least 2 years of experience in T-Mobile or another wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer skills and familiarity with common business applications, including web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and employee development abilities.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
- Ability to work a minimum of 45 hours per week.
Nice To Haves
- College degree.
Responsibilities
- Provide world-class customer service by greeting customers, answering phones, and assessing customer needs.
- Oversee all store operations, including staffing, employee performance management, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding organizational sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits, paperwork security requirements, company policies, and procedures.
- Manage cash, credit card, and other payment handling, including register management.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Provide consultative sales and service on the sales floor.
- Translate broader business initiatives into team expectations and individual goals, coordinating with other groups as appropriate.
- Share accountability for routine and important tasks and decisions; monitor team progress, coach employees, and make difficult decisions when appropriate.
- Stay current on rapidly evolving wireless technology.
- Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
