TCC Wireless - IL Schaumburg - RSM - T-Mobile

JM Wireless•Schaumburg, IL

6h•$43,888 - $52,000

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy wireless retail environment and serves as a connection between customers and the T-Mobile brand. The manager provides customer service and consultative sales, leads store operations and a high-performing team, and drives revenue and performance goals. The role includes keeping up with wireless technology, building relationships with customers and colleagues, and representing the company at community events.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with common business applications, including web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, strategic-thinking, relationship-building, and change-advocacy skills; ability to coach and develop others.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, and assessing customer needs.
Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new accounts, growing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits and paperwork security requirements.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Provide consultative sales and service on the sales floor.
Translate business initiatives into clear team objectives and individual goals, coordinating with other groups as appropriate.
Share accountability for routine and important tasks and decisions.
Monitor team progress and results, provide ongoing coaching, and make decisions when needed.
Keep up with evolving wireless technology.
Explore customer needs and assist with service activations, changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Ensure compliance with company policies and procedures.
Represent the company at community events and foster a positive brand image.