TCC Wireless - MN Vierling Dr & Heather - RSM - T-Mobile.
About The Position
The Retail Store Manager (RSM) works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role calls for enthusiasm about the wireless industry, strong product and plan knowledge, and a focus on building lasting relationships with customers and colleagues. The RSM oversees store operations, staffing, employee performance, sales, inventory, compliance, and customer service. This is a full-time role requiring a minimum of 45 hours per week, including the ability to work nights, weekends, and holidays. The position also requires standing for extended periods and moving or lifting up to 25 pounds.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, particularly site P&L management.
- Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Ability to work at least 45 hours per week.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development abilities.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, and assessing customer needs.
- Manage all store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits and paperwork security requirements.
- Manage cash, credit card, and other payment handling and register operations.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Provide consultative sales and service on the sales floor.
- Translate broader business initiatives into team objectives and individual goals, coordinating with other groups as needed.
- Share accountability for routine and important tasks and decisions.
- Monitor team progress and results, provide ongoing coaching, and make decisions when appropriate.
- Stay informed about evolving wireless technology.
- Explore customer needs and assist with activations, service changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Ensure compliance with company policies and procedures.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
