TCC Wireless - IA Blairs Ferry Plaza - RSR - PT - T-Mobile

JM Wireless • Cedar Rapids, IA

8h

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on understanding wireless products and pricing plans, building lasting relationships with customers and colleagues, delivering customer service, and meeting assigned performance metrics.

The representative supports store operations alongside management, including opening and closing the facility, cash handling, inventory counts, and deposits. The role also includes maintaining store standards and following company policies and procedures. Duties and responsibilities may change at any time, with or without notice.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• At least 6 months of experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem solve, analyze results, plan for the future, and make sound decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Responsibilities

• Greet customers, answer phones, assess customer needs, and provide world-class customer service.
• Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
• Build relationships with TCC Wireless employees and customers across business channels.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits.
• Comply with company policies and procedures.
• Maintain the store appearance, back room, restrooms, and individual work area according to retail standards.
• Explore customer needs and assist with service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
• Achieve assigned performance metrics.

Benefits

• Aflac insurance.
• 401(k) match.
• Phone service discounts.
• Development and growth opportunities.
• Base pay and commission.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED