TCC Wireless - PT - Highway 29 South - RSR - T-Mobile

JM Wireless • Alexandria, MN

8h

About The Position

The Part-Time Retail Sales Representative works in a fast-paced, high-energy retail environment as a connection between customers and the T-Mobile brand. The role focuses on providing customer service, building lasting customer and colleague relationships, understanding wireless devices and service plans, and contributing to store revenue and performance goals. The representative supports store operations, maintains store standards, and helps customers with activations, account changes, bill payments, equipment replacement, accessories, plan changes, and upgrades. The position may require performing essential functions with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• At least 6 months of retail and/or sales experience with a strong customer focus.
• Legally authorized to work in the United States.
• Availability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, and make good decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Responsibilities

• Greet customers, answer phones, assess customer needs, and provide world-class customer service.
• Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operational control standards.
• Ensure compliance with company policies and procedures.
• Maintain the store, back room, restrooms, and individual work area according to retail store standards.
• Explore customer needs and assist with service activations, changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
• Achieve assigned performance metrics.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Phone service discounts.
• Development and growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED