TCC Wireless - FT - Highway 29 South - RSR - T-Mobile

JM Wireless • Alexandria, MN

8h

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on delivering customer service, building lasting customer and colleague relationships, learning wireless products and pricing plans, and achieving assigned performance metrics. The representative supports store operations and helps customers with service activations, account changes, bill payments, equipment replacement, accessories, plan changes, and upgrades.

Requirements

• High school diploma or GED.
• At least 6 months of retail and/or sales experience with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Responsibilities

• Provide customer service by greeting customers in stores, answering phones, and assessing customer needs.
• Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operations control standards.
• Ensure compliance with company policies and procedures.
• Maintain the store, back room, restrooms, and individual work area according to retail store standards.
• Explore customer needs and assist with service activations, changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
• Achieve assigned performance metrics.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Phone service discounts.
• Development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED