TCC Wireless - FL Jacksonville (University) - RSR -FT - T-Mobile

TCC Wireless LLC•Jacksonville, FL

7d•$14 - $17

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role involves learning about wireless devices and plans, building lasting relationships with customers and colleagues, providing customer support, and meeting assigned performance metrics. The position is full-time and offers base pay plus commission, with potential earnings of up to $20 or more per hour all in. The representative also supports store operations, including opening and closing, cash handling, inventory counts, and deposits. They help maintain store standards and follow company policies and procedures. Duties may change with or without notice; this description is not intended to be a comprehensive list of all responsibilities.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

Bilingual English/Spanish candidates are strongly preferred.

Responsibilities

Greet customers, answer phone calls, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operations control standards.
Follow company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Explore customer needs and assist with service activations, service changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.