TCC Wireless - FL Ocala Pine - RSR - FT - T-Mobile

TCC Wireless LLC•Ocala, FL

2d•Onsite

About The Position

TCC Wireless, a T-Mobile Premium Retailer, is hiring a full-time Retail Sales Representative. The role offers base pay and commission, with the opportunity to earn up to $20 or more per hour all in. The representative works in a fast-paced, high-energy retail environment as a connection between customers and the T-Mobile brand, developing lasting relationships with customers and colleagues while maintaining strong knowledge of wireless devices and plans. The role focuses on providing customer service, meeting revenue and performance goals, supporting store operations, and helping customers with wireless service and product needs. The employee must be able to perform the essential functions with or without reasonable accommodation. Duties and responsibilities may change at any time, and the description is not exhaustive.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Fluency in English and Spanish is required.
Professional, energetic, honest, patient, and empathetic approach.
Ability to solve problems, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

Proficiency in multiple languages is highly encouraged.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs through thoughtful questions and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price-plan changes, and upgrades.
Achieve assigned performance metrics.