TCC Wireless - IA Blairs Ferry Plaza - RSR - FT - T-Mobile

JM Wireless•Cedar Rapids, IA

7h•Onsite

About The Position

The Retail Sales Representative connects customers with the T-Mobile brand in a fast-paced, high-energy retail environment. The role focuses on providing customer service, building lasting relationships, understanding wireless devices and plans, and achieving assigned sales and performance metrics. Compensation includes base pay and commission. The representative works with store management to open, close, and operate the retail facility; helps maintain store standards; and follows company policies and operational controls. The job description notes that duties and responsibilities may change at any time, with or without notice.

Requirements

High school diploma or GED.
At least 18 years of age.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Able to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Able to stand for long periods on the sales floor.
Able to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits under operational control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.