TCC - IA Jordan Creek Mall - PT - Retail Sales Representative

JM Wireless•West Des Moines, IA

About The Position

The Retail Sales Representative connects customers with the T-Mobile brand in a fast-paced, high-energy retail environment. The role focuses on delivering customer service, building lasting relationships, understanding wireless devices and plans, and achieving assigned performance metrics and monthly revenue goals. The representative also supports store operations, including cash handling, inventory counts, deposits, and maintaining the store.

Requirements

High school diploma or GED.
At least 18 years of age.
At least 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phones, and assess customer needs while providing world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across all business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operational control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.