TCC - IA East 14Th - FT - Retail Sales Representative

JM Wireless • Des Moines, IA

5h

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on providing excellent customer service, building lasting customer and colleague relationships, and achieving assigned performance metrics and monthly revenue goals. Representatives assist customers with service activations and changes, bill payments, equipment replacement, accessories, price plan changes, and upgrades. They also support store operations, including opening and closing, cash handling, inventory counts, deposits, policy compliance, and maintaining store appearance.

Requirements

• High school diploma or GED.
• At least 6 months of experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Responsibilities

• Greet customers, answer phones, assess customer needs, and provide world-class customer service.
• Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
• Ensure compliance with company policies and procedures.
• Maintain the store, back room, restrooms, and individual work area according to retail store standards.
• Explore customer needs and support service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
• Achieve assigned performance metrics.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Phone service discounts.
• Development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED