TCC - IA Jordan Creek Mall - FT - Retail Sales Representative

JM Wireless•West Des Moines, IA

8h•Onsite

About The Position

The Retail Sales Representative connects customers with the T-Mobile brand in a fast-paced, high-energy retail environment. The role focuses on delivering customer service, building lasting customer and colleague relationships, understanding wireless devices and plans, and meeting assigned performance metrics. The representative supports store operations, sales, customer account needs, and the appearance and compliance standards of the retail facility. The position is full-time and includes base pay and commission.

Requirements

High school diploma or GED.
At least 18 years of age.
At least 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to solve problems, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across all business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and assist with service activations, account changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.