TCC - IA East 14Th - PT - Retail Sales Representative

JM Wireless•Des Moines, IA

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on providing customer service, building lasting customer and colleague relationships, and understanding wireless devices and pricing plans. Compensation includes base pay and commission, with earnings of up to $20+ per hour all in. The representative supports store operations, meets assigned performance metrics and monthly revenue goals, and helps customers with service activations, account changes, bill payments, equipment replacement, accessories, plan changes, and upgrades. The position is part-time and may require working nights, weekends, and holidays. Employees must be able to perform the essential functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across all business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operational control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Explore customer needs and assist with service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.