TCC - IL Belvidere - PT - Retail Sales Representative
About The Position
The Retail Sales Representative connects customers with the T-Mobile brand in a fast-paced, high-energy retail environment. The role involves learning wireless products and pricing plans, building lasting relationships with customers and colleagues, and contributing to store revenue and performance goals. Compensation includes base pay and commission, with potential earnings of up to $20+ per hour all in. The representative provides customer support across in-store and phone channels, helps customers with activations, account changes, bill payments, equipment replacements, accessories, plan changes, and upgrades, and works with store management to operate the retail facility. The position also includes cash handling, inventory counts, deposits, maintaining store standards, and following company policies and procedures.
Requirements
- High school diploma or GED.
- At least 6 months of retail and/or sales experience with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Provide customer service by greeting store visitors, answering phones, and assessing customer needs.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across business channels.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits.
- Ensure compliance with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Explore customer needs and assist with service activations, account changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Aflac insurance
- 401k match
- Phone service discounts
- Development and growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
