TCC - IL Schaumburg - FT - Retail Sales Representative

JM Wireless•Schaumburg, IL

1h•$15 - $17

About The Position

The Retail Sales Representative, also referred to as a Mobile Expert, works in a fast-paced, high-energy retail environment and connects customers with the T-Mobile brand. The role focuses on delivering customer service, building lasting relationships, understanding wireless devices and plans, and achieving assigned performance metrics. Compensation includes base pay and commission, with the posting stating potential earnings of up to $20+ per hour all in. The representative supports store operations, including opening and closing, cash handling, inventory counts, and deposits. They maintain the store and work areas according to retail standards and follow company policies and procedures. The job description notes that duties and responsibilities may change, and that essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits under operations control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and assist with service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.