TCC - WI Cranston Road - FT - Retail Sales Representative

JM Wireless•Beloit, WI

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and connects customers with the T-Mobile brand. The role focuses on delivering customer service, building lasting customer and colleague relationships, understanding wireless products and pricing plans, and achieving assigned performance metrics. Compensation includes base pay and commission, with advertised total earnings of up to $20+ per hour. The representative supports store operations alongside store management, including opening and closing, cash handling, inventory counts, and deposits. The role also involves maintaining the store and work areas, following company policies and operating standards, and helping customers with service activations, account changes, bill payments, equipment replacement, accessories, plan changes, and upgrades.

Requirements

High school diploma or GED.
At least 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operating standards.
Ensure compliance with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, plan changes, and upgrades.
Achieve assigned performance metrics.