TCC - IN Michigan City - FT - Retail Sales Representative

TCC Wireless LLC•Michigan City, IN

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and connects customers with the T-Mobile brand. The role focuses on delivering customer service, building lasting customer and colleague relationships, and developing knowledge of wireless devices and pricing plans. Compensation includes base pay and commission, with advertised total earnings of up to $20 or more per hour. The representative supports store operations, achieves assigned sales and quality metrics, and helps customers with service activations and changes, bill payments, equipment replacement, accessories, price plan changes, and upgrades. The role may require working nights, weekends, and holidays, standing for long periods, and moving or lifting up to 25 pounds.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic manner.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Greet customers in the store, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
Ensure compliance with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.