Patient Access Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 4 years of experience in a medical facility, health insurance, or related area.
• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Thorough knowledge of computer systems in a health care information system.
• Clear understanding of revenue cycle management and regulatory agencies.
• Ability to receive and communicate detailed information orally and in writing.
• Ability to work in a sitting position.
• Must be available to work hours and days as needed based on departmental or system demands.
• Must be available for on-call work as needed.
• Must obtain and provide confirmation of required vaccinations and screenings before employment starts, as applicable and permitted by law.

Nice To Haves

• College degree, preferably a 2- or 4-year degree in Business, Accounting, Medical Administration, or a related area.
• At least 5 years of experience in Patient Access.
• At least 2 years in a supervisory or lead role.

Responsibilities

• Provide daily support, mentoring, and training to new hires and existing Patient Access staff.
• Assist in managing escalated issues as needed.
• Assist with short- and long-range planning recommendations for registration process areas, including Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics.
• Maintain positive customer service and assist staff in resolving issues.
• Enforce departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies.
• Assist in developing and implementing policies according to hospital and corporate guidelines.
• Monitor daily activity and complete performance and metric reports, such as financial clearance reports.
• Complete special projects and reporting when assigned.
• Perform Patient Access functions as needed.
• Work as part of the management team to help ensure operational goals are met.
• Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; address complaints; and resolve problems.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off, including vacation and sick leave; a minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.
• 401(k) with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto and home insurance.