Supervisor, Patient Access – Regionalized Scheduling

PT Solutions•Shawnee, KS

5d•$42,000 - $45,000•Remote

About The Position

The Supervisor, Patient Access – Regionalized Scheduling oversees scheduling operations across a defined geographic area and ensures consistent execution of scheduling workflows, template management, and a high-quality patient experience. Supporting the Regional Manager, this role drives operational performance, coaching, and standardization across all clinics in the assigned district. The supervisor manages and develops district scheduling staff; oversees daily scheduling operations and compliance; monitors performance and patient experience; tracks and reports key performance indicators; supports process improvements and local change management; and collaborates with clinic, regional, and centralized access teams. This is a remote, full-time role with availability required within 7 a.m.–7 p.m., Monday through Friday.

Requirements

Bachelor's degree in healthcare administration, business, finance, or a related field, or equivalent experience.
At least 2 years of experience in patient access, scheduling operations, or outpatient healthcare operations.
Strong working knowledge of scheduling protocols, template management, and call center workflows.
Excellent interpersonal communication, analytical, and problem-solving skills.
Consistent attendance and schedule adherence in a remote role.
Ability to use computer systems, telephony platforms, and EMR software, sit for extended periods, and perform repetitive tasks.

Nice To Haves

Experience with Epic or similar EMR platforms is strongly preferred.
Medical office or call center supervisory experience is preferred.

Responsibilities

Manage hiring, staffing, training, scheduling, and performance of scheduling staff within the district.
Conduct regular check-ins and performance evaluations, and create skill development plans to coach and develop scheduling teams.
Cascade regional goals and align district work with organizational KPIs; foster accountability, collaboration, and patient-first service.
Oversee daily appointment booking, template management, and standardized scheduling workflows across district clinics.
Ensure consistent use of scripts, scheduling protocols, and documentation requirements, and monitor compliance with accuracy, service-level, and productivity standards.
Partner with regional leaders to resolve operational gaps and conduct call and scheduling audits.
Provide exception-based support during call surges or staffing issues.
Ensure scheduling interactions provide a warm, accurate, proactive, patient-centered experience.
Review complaints, delays, and patient feedback; drive improvements, close service gaps, and serve as an escalation point for patient concerns.
Partner with clinic operations to address obstacles affecting timely scheduling and patient readiness.
Track and report district KPIs, including call volumes, wait times, scheduling completion rates, and template utilization; analyze trends and identify workflow improvements.
Support implementation of enterprise, divisional, or regional best practices and ensure compliance with privacy regulations, payer requirements, and internal quality standards.
Coordinate scheduling activities with clinic managers, regional access and clinical operations leaders, and centralized access teams; serve as the operational link between scheduling staff and regional operations and access managers.
Deliver onboarding, training, and ongoing competency development; reinforce workflow standardization, documentation accuracy, and effective patient communication.
Identify skill gaps and collaborate with enterprise training teams; maintain current team reference documents and productivity tools.
Support district workforce planning, staffing models, and scheduling coverage.
Provide status updates, performance summaries, and improvement plans to the Regional Manager.
Support local change management as tools, processes, and technologies are introduced.