PATIENT ACCESS SCHEDULING COORD

Moffitt Cancer Center

2d•$17 - $25

About The Position

The Patient Access Scheduling Coordinator (PASC) is a member of Moffitt Cancer Center’s Clinic Access Department, which schedules and registers services for outpatient visits. The role provides administrative support to one or more outpatient clinics and is responsible for accurate appointment management and coordination of administrative information between patients and professional staff. Clinic-based coordinators register and check in patients in person; coordinators based in the Call Center register patients and schedule appointments by phone. The position also involves gathering accurate information, explaining forms and policies, answering patient questions, and scheduling future appointments from care-team requests. Candidates should be comfortable with medical terminology and able to manage competing priorities and demands.

Requirements

High school diploma or GED.
At least one year of customer service experience.
At least one year of experience in a hospital, outpatient facility, or physician office performing scheduling or registration duties, data processing, and/or customer service.
Strong computer skills.
Knowledge of medical terminology.
Accuracy in entering patient information into computer systems.
Ability to work in an environment with competing priorities, demands, and performance metrics.

Nice To Haves

An upbeat, approachable, and compassionate approach when working with patients.
Critical-thinking skills and a solution-focused approach.
Flexibility to work in various clinics depending on daily volumes.
Sensitivity and compassion for patients experiencing difficulties and challenges while seeking cancer care.

Responsibilities

Perform pre-registration or registration of patients for Cancer Center appointments, including reviewing insurance data to help ensure encounters can be billed appropriately.
Register and check in patients as they arrive for appointments, or perform registration and scheduling by phone for Call Center assignments.
Communicate with ordering, referring, or attending providers and patients, using scheduling guidelines to correctly schedule appointments and procedures.
Explain required registration elements and forms to patients when needed.
Review documented instructions with patients to ensure they are prepared for scheduled procedures, tests, and appointments.
Schedule orders and appointments requested by patients’ care teams as patients depart, and coordinate future appointments from request lists.
Work collaboratively with team members as needed.
Perform other job-specific duties as assigned, consistent with the employee’s career-ladder level.