Scheduling Coord

Bayfront Health • St. Petersburg, FL

3d

About The Position

The Scheduling Coordinator communicates regularly with physicians and may work with patients, ancillary departments, and surgical areas to schedule, reschedule, or cancel single or multiple tests and procedures. The role provides accurate information about department- and procedure-specific scheduling criteria to support patient preparation and arrival, while delivering customer service consistent with Orlando Health’s Patient First Philosophy. The coordinator uses registration and scheduling systems, web-based resources, computer applications, and office equipment, and maintains awareness of medical needs during appointment screening. The position also includes schedule review and communication, customer-service issue resolution, policy compliance, and participation in professional development and process improvement.

Requirements

• High school graduate or equivalent.
• Complete the Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer-service, or health-care experience.
• Computer experience required.

Responsibilities

• Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and communicate arrival location and time.
• Listen actively, demonstrate a caring attitude, and offer alternatives when necessary.
• Use professional telephone etiquette and communication skills, and work effectively as a team member.
• Use registration and scheduling systems and web-based resources.
• Use computer applications, a multi-line telephone system, printers, copiers, and fax machines, including required data entry.
• Maintain a basic understanding of medical needs during appointment-screening for scheduling.
• Review schedules daily and communicate changes to appropriate staff.
• Meet departmental productivity, quality, and customer-service goals.
• Maintain working knowledge of ICD-9 (ICD-10) and CPT codes as needed.
• Identify customer-service issues and resolve them or initiate necessary follow-up.
• Follow the Orlando Health Professional Appearance Policy and other Orlando Health policies and procedures.
• Maintain regular, punctual attendance consistent with applicable policies and standards.
• Communicate with practices regarding scheduling matters as needed.
• Attend departmental meetings and in-services and participate in process-improvement initiatives.
• Assume responsibility for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED