Scheduling Coord

Orlando Health•Lakeland, FL

17h

About The Position

The Scheduling Coordinator communicates regularly with physicians and may work with patients, ancillary departments, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. The role provides scheduling information and coordinates appointment preparation, arrival location, and timing while delivering customer service consistent with Orlando Health’s Patient First Philosophy.

Requirements

High school graduate or equivalent.
Complete Orlando Health’s medical terminology course within 90 days of hire.
One year of experience in retail, customer service, or health care.
Computer experience required.

Responsibilities

Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and communicate arrival location and time.
Actively listen to customers, demonstrate a caring attitude, and offer alternatives when appropriate.
Use professional telephone etiquette and communication skills while working collaboratively with the team.
Use registration and scheduling systems and web-based resources.
Use computer applications, a multi-line telephone system, printers, copiers, and fax machines, including data entry as needed.
Maintain a basic understanding of medical needs during appointment screening.
Review schedules daily and communicate changes to appropriate staff.
Meet departmental productivity, quality, and customer service goals.
Maintain working knowledge of ICD-9 (ICD-10) and CPT codes as necessary.
Identify customer service issues and resolve them or initiate follow-up.
Follow Orlando Health’s Professional Appearance Policy and other policies and procedures.
Maintain regular, punctual attendance consistent with applicable Orlando Health policies and legal standards.
Communicate with practices about scheduling matters as needed.
Attend departmental meetings and in-services, and participate in process improvement initiatives.
Take responsibility for professional growth and development.