Patient Access Scheduling & Communication Coordinator

Moffitt Cancer Center • Tampa, FL

5h

About The Position

The Patient Access Scheduling Coordinator Infusion at Moffitt Cancer Center must adhere to performance metrics and training requirements. The role requires working knowledge of scheduling and registration for outpatient services, including surgery, blood and bone marrow, integrated clinical services, diagnostics, labs, behavioral health, virtual health, research, and infusion. The coordinator may be assigned to any Patient Access function based on business needs. Team members collaborate to cross-cover functions and build a broad understanding of the position while delivering productivity, quality, and skill expectations. The role requires comfort with medical terminology, problem-solving, and managing competing priorities and demands.

Requirements

• High school diploma or GED.
• Ability to communicate and interact courteously and helpfully with individuals from varying backgrounds and health care team members.
• Ability to set up, organize, and maintain record systems.
• Customer service, multitasking, computer, typing, and interpersonal communication skills, both verbal and written.
• Ability to use various types of office automation equipment and software.
• Strong attention to detail and ability to multitask while maintaining patience, composure, and customer service etiquette in stressful situations.
• Strong critical-thinking abilities, including problem-solving and root cause analysis, and ability to provide timely solutions.
• Internal candidates must successfully complete two-day infusion training and meet all necessary production and quality requirements.

Nice To Haves

• Associate's degree.

Responsibilities

• Schedule and register patients for outpatient services, including infusion and other assigned service areas.
• Cross-cover Patient Access functions and work in different capacities based on business needs.
• Meet established performance, productivity, quality, and training requirements.
• Communicate courteously and helpfully with individuals from varied backgrounds and other health care team members.
• Set up, organize, and maintain record systems.
• Use office automation equipment and software to complete job assignments.
• Apply critical thinking, problem-solving, and root cause analysis to provide timely solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED