PATIENT ACCESS SCHEDULER - PATIENT ACCESS SCHEDULING

Aspirus Health • Wausau, WI

1d

About The Position

Aspirus Health is seeking a Patient Access Scheduler I to join its Patient Access Scheduling team in Wausau, Wisconsin. The role coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. It schedules specialty and/or diagnostic appointments according to established protocols that promote patient and physician satisfaction and scheduling efficiency. The position is full-time, 1.0 FTE, with 80 hours biweekly.

Requirements

• High school diploma, GED, or equivalent combination of education and experience.
• At least 3 years of experience in a business office or healthcare setting.
• Ability to use a computer proficiently and type.
• Knowledge of grammar, spelling, and punctuation for typing patient information.
• Computer skills, including Excel and Word.
• Attention to detail and a high degree of accuracy to ensure data integrity.
• Excellent written and oral communication skills and a high degree of professionalism.
• Excellent listening skills and eye, hand, and auditory coordination.
• Ability to work cooperatively and effectively with providers, patients, staff, and the public.
• Ability to establish priorities and coordinate work activities.
• Ability to work independently with minimal supervision, under pressure, and within time restraints.
• Ability to cope with rapidly changing records demands in a fast-paced work environment.
• Ability to maintain confidentiality and knowledge of HIPAA and release-of-information laws.
• Willingness to accept change and proactively offer ideas and suggestions.

Nice To Haves

• Associate degree in Business Administration, Health Care Business Services, or another applicable area.
• Prior customer service or medical office experience.
• Completion of a medical terminology course.
• Previous medical clinic experience.

Responsibilities

• Manage inbound and outbound calls in a contact center setting.
• Schedule specialty and/or diagnostic patient appointments using established protocols.
• Support patient access to care while promoting patient and physician satisfaction and scheduling efficiency.
• File and maintain patient records, files, and correspondence.
• Maintain confidentiality and follow federal and state laws regarding HIPAA and release of information.

Benefits

• Full benefits packages are available for part-time and full-time status.
• Time-away-from-work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED