Patient Access Scheduling Representative
About The Position
The Patient Access Scheduling Representative performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. The role requires an understanding of insurance eligibility, benefits, and authorization requirements. The representative ensures patients are properly scheduled and prepared for services according to scheduling protocols, and provides superior customer service to patients, providers, and internal and external customers. The position is based in the Sacramento metropolitan area, at Adventist Health's Roseville corporate campus and shared service teams. The campus is WELL-certified and designed to promote well-being and collaboration.
Requirements
- High school education, GED, or equivalent.
- One year of customer service experience; healthcare or service-oriented environment preferred.
- One year of experience in Patient Access, Revenue Cycle, a physician office, healthcare insurance, or a related field.
- Must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.
Nice To Haves
- Associate’s or technical degree in business, or an equivalent combination of education and related experience.
- Customer service experience in a healthcare or service-oriented environment.
Responsibilities
- Schedule, confirm, and modify appointments based on patient needs and departmental guidelines.
- Communicate preparation instructions and ensure patients are ready for procedures.
- Coordinate with referring and ordering providers to schedule appropriate services.
- Obtain and update demographic, insurance, and financial information to support accurate financial clearance and registration.
- Verify insurance eligibility and authorization requirements.
- Ensure accurate patient identification and proper MRN assignment.
- Confirm that required orders, authorizations, labs, premedication, and implant information are in place.
- Obtain external medical records needed to support scheduled services.
- Provide exceptional customer service to patients, providers, and internal departments.
- Process patient and provider messages accurately and promptly.
- Support clinicians, technologists, and team members with scheduling and access needs.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
