Patient Access Scheduling Representative (Outpatient)

Adventist Health•Tillamook, OR

3d•Onsite

About The Position

Adventist Health Tillamook is looking for a Patient Access Scheduling Representative (Outpatient) for a Day Shift, Full-time regular position, working 8 Hours. This role is based onsite at our Tillamook, Oregon location. The Patient Access Scheduling Representative facilitates patient medical and financial clearance using medical and healthcare knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access, authorization of services, and coordination of scheduled programs. This role applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. The position regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Requirements

Two years' healthcare experience: Preferred

Nice To Haves

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Responsibilities

Coordinates and schedules patient care for all wellness programs.
Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, and patient clients.
Answers telephone inquiries regarding physician referrals and covers front desk duties when needed.
Maintains patient scheduling data base.
Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure.
Submits documentation for retro-authorization as appropriate, files and appeals for denial of services.
Develops monthly Wellness newsletter, updating website and developing promotional flyers.
Actively participates in training.
Performs other duties as assigned by department leadership.
Performs other job-related duties as assigned.