Central Scheduler Patient Access

Riverview Health • Noblesville, IN

2d

About The Position

The Central Scheduler Patient Access role is an integral part of the Central Scheduling Team and provides full-service central scheduling for clients and physicians. The scheduler arranges outpatient and inpatient procedures across multiple departments, communicates scheduling details and preparation instructions to internal and external customers, and provides customer service while protecting patient confidentiality. The role works with patients, physicians, office staff, and clinicians to gather scheduling information and accurately schedule procedures. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma.
• 1–3 years of call center experience, emphasizing customer service in a healthcare setting.
• Knowledge of medical terminology.
• Knowledge of PC and networked computer applications.
• Good organizational skills and ability to set priorities.
• Effective verbal and written communication skills.
• Excellent interpersonal skills to relate effectively and compassionately with patients and family members.
• Ability to work effectively as a team member.
• Ability to handle confidential patient and organizational information appropriately.

Nice To Haves

• Medical terminology coursework and/or completion of a medical certification program.
• Five years of preferred experience in outpatient scheduling for multiple departments, including experience and knowledge of CPT/ICD-9-CM codes.

Responsibilities

• Schedule outpatient and inpatient procedures for multiple departments.
• Communicate scheduling information and preparation instructions to internal and external customers.
• Work with patients, physicians, office staff, and clinicians to obtain information and accurately schedule procedures.
• Maintain customer service and patient confidentiality.
• Demonstrate knowledge of department operations and use organizational skills to set priorities.
• Communicate effectively verbally and in writing, and work effectively with patients, family members, and team members.
• Handle confidential patient and organizational information appropriately.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED