Central Scheduler

UPMC•Mechanicsburg, PA

1d•Onsite

About The Position

UPMC West Shore Cardiovascular is seeking a Central Scheduler to join its team. The role works with patients by telephone in a fast-paced Communication Center and performs clerical and administrative tasks. The employee should be located in Central Pennsylvania to commute to the Mechanicsburg, Pennsylvania office. The schedule is Monday through Friday; shift times will be discussed during the interview.

Requirements

High school diploma or equivalent.
Two years of experience working in a physician’s office or medical field, or an associate degree in lieu of the experience requirement.
Act 34 clearance.

Nice To Haves

Experience in a telephone communication center.

Responsibilities

Notify patients of appointments and explain information needed for their scheduled appointments, including insurance cards and co-pays.
Answer patient telephone inquiries for the SHMG Physician Finder Service and help patients locate a care provider suited to their needs.
Contact and reschedule patients when providers’ schedules change.
Practice behaviors associated with Service Excellence expectations, including greeting people enthusiastically and treating everyone with respect, dignity, and C.A.R.E.2.
Represent UPMC and provide the best C.A.R.E.2 for patients.
Follow organizational and departmental policies and procedures.
Take responsibility for personal development and education.
Incorporate leading and evidence-based quality and safety practices into everyday work.
Maintain high standards for quality and safety and encourage others to do the same.
Identify processes or systems that could cause inefficiency, unsafe conditions, errors, or adverse events.
Avoid shortcuts that bypass quality and safety measures.
Encourage patient and family involvement in patient-safety processes.
Speak up with service partners to support quality and safety.
Report serious events and incidents according to policy.
Schedule patients in a computerized practice management system and maintain appointment schedules according to office policies.
Direct phone calls to the appropriate destination or take messages as needed.
Create, maintain, and enter information into databases.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.