Central Scheduler

Medical Associates • Dubuque, IA

4d • Hybrid

About The Position

Medical Associates is seeking a full-time Central Scheduler to support its multi-specialty Surgical teams. The role requires strong attention to detail while working at a fast pace on a computer, by phone, and with patients. Candidates should have some office administrative experience and a record of providing excellent patient or customer service. The primary schedule is Monday through Friday between 8:00 a.m. and 5:00 p.m., for 40 hours per week. Hybrid work is an option once trained. The position is located at East Campus.

Requirements

• High school diploma or GED.
• Three months to one year of similar or related experience.
• Attention to detail while working at a fast pace on a computer, by phone, and with patients.
• Strong patient or customer service skills.

Nice To Haves

• Previous reception experience.
• Previous surgical scheduling experience.

Responsibilities

• Schedule diagnostic testing and surgeries accurately and promptly.
• Conduct pre-certification checks for all patients and forward appropriate forms to the Central Prior Authorization team for authorization.
• Communicate clearly with customers by telephone and in person, and relay necessary messages to staff.
• Instruct patients about procedures and any necessary preparation.
• Follow up with patients who need to reschedule after missing or cancelling appointments.
• Complete other assigned projects and duties.

Benefits

• Health insurance for individuals or families, with discounted premium rates for wellness program participation.
• 401(k) with immediate matching of 50% per dollar up to 7% of pay, plus additional annual profit sharing.
• Flexible paid time off program providing 24 days off per year.
• Medical and dependent care flexible spending accounts.
• Life insurance.
• Long-term disability coverage.
• Short-term disability coverage.
• Dental insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED