Central Scheduler III
About The Position
The Central Scheduler III schedules outpatient tests for hospital departments and appointments for physician practices accurately and efficiently, following applicable guidelines, protocols, and written procedures to support quality patient care. The role updates multiple scheduling systems to maintain accurate, current information and handles patient preregistration, precertification, and referral information. It also coordinates scheduling with hospital departments and physician practices, serves as a resource and system super user, trains and supports new employees, and communicates scheduling changes to relevant parties.
Requirements
- High school diploma or equivalent.
- Three years of departmental or scheduling experience.
- Strong customer service skills.
- Strong insurance and precertification knowledge.
- Intermediate medical terminology.
- Proficiency with insurance requirements for outpatient tests and physician appointments.
- Intermediate computer skills.
- Ability to multitask in a high-volume environment.
- Ability to communicate effectively with directors, managers, and supervisors.
Responsibilities
- Schedule hospital outpatient tests and physician-practice appointments across multiple scheduling systems.
- Preregister patients and obtain and advise patients about required precertifications and referrals for financial reimbursement.
- Coordinate appropriate test and appointment dates and times with hospital departments and physician practices according to their protocols.
- Act as a resource for Scheduler I and Scheduler II employees.
- Serve as a super user for computer applications used across the scheduling systems.
- Conduct department-specific training for new employees and support them during and after their probationary period.
- Act as a liaison between hospital departments and physician practices.
- Ensure staff, patients, departments, and physician practices are notified of additions, changes, and cancellations.
- Follow Capital Health and interdepartmental policies and procedures.
Benefits
- Medical plan
- Prescription drug coverage and in-house employee pharmacy
- Dental plan
- Vision plan
- Flexible spending accounts for healthcare and dependent care
- Retirement savings and investment plan
- Basic and supplemental group term life insurance
- Accidental death and dismemberment insurance
- Long-term and short-term disability benefits
- Employee assistance program
- Commuter transit and parking benefits
- Voluntary legal services
- Voluntary accident, critical illness, and hospital indemnity insurance
- Voluntary identity theft insurance
- Voluntary pet insurance
- Paid time-off program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
