Central Scheduler

Medical Associates • Dubuque, IA

1d • Hybrid

About The Position

Medical Associates is seeking a full-time Central Scheduler to support its multi-specialty Surgical teams. The role requires attention to detail while working at a fast pace on a computer and phone and assisting patients. The primary schedule is Monday through Friday between 8:00 a.m. and 5:00 p.m., for 40 hours per week. Hybrid work is an option once trained. The position is located at East Campus.

The Central Scheduler schedules diagnostic testing and surgeries, completes pre-certification checks, communicates with patients and staff, and provides patients with procedure and preparation instructions. The role also follows up with patients who cancel or miss appointments and performs other assigned duties.

Requirements

• High school diploma or GED.
• Three months to one year of similar or related experience.
• Attention to detail and ability to work at a fast pace using a computer and phone.
• Ability to provide above-and-beyond patient or customer service.

Nice To Haves

• Previous reception experience.
• Previous surgical scheduling experience.

Responsibilities

• Schedule diagnostic testing and surgeries accurately and promptly.
• Conduct pre-certification checks for all patients and forward appropriate forms to the Central Prior Authorization team for authorization.
• Communicate clearly with customers by telephone and in person, and relay necessary messages to staff.
• Instruct patients about procedures and any necessary preparation.
• Follow up with patients who have rescheduled, missed, or cancelled appointments.
• Complete other assigned projects and duties.

Benefits

• Single or family health insurance with discounted premium rates for wellness program participation.
• 401(k) with immediate matching (50% on the dollar up to 7% of pay) and additional annual profit sharing.
• Flexible paid time off program (24 days off per year).
• Medical and dependent care flexible spending accounts.
• Life insurance.
• Long-term disability coverage.
• Short-term disability coverage.
• Dental insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED