Central Scheduler Patient Access

Riverview Health•Noblesville, IN

About The Position

Integral part of the Central Scheduling Team, providing full-service central scheduling for all clients and physicians. The role schedules outpatient and inpatient procedures across multiple departments and ensures patients receive necessary preparation information while providing excellent customer service. The scheduler works with patients, physicians, office staff, and clinicians to obtain information and accurately schedule procedures, while protecting patient confidentiality.

Requirements

High school diploma.
1–3 years of call center experience, with an emphasis on customer service in a healthcare setting.
Knowledge of PC and networked computer applications.
Knowledge of medical terminology.
Good organizational skills and ability to set priorities.
Effective verbal and written communication skills.
Excellent interpersonal skills to relate effectively and compassionately with patients and family members.
Ability to work effectively as a team member.
Ability to handle confidential patient and organizational information appropriately.

Nice To Haves

Medical terminology coursework and/or completion of a medical certification program.
Five years of preferred experience in outpatient scheduling for multiple departments, including experience and knowledge of CPT/ICD 9-CM codes.

Responsibilities

Schedule outpatient and inpatient procedures for multiple departments.
Communicate scheduling information and preparation instructions to internal and external customers while maintaining a focus on customer service and patient confidentiality.
Work with patients, physicians, office staff, and clinicians to obtain scheduling information and accurately schedule procedures.
Demonstrate knowledge of various department operations.
Organize work and set priorities.
Communicate effectively, both verbally and in writing.
Relate effectively and compassionately with patients and family members.
Work effectively as a team member.
Handle confidential patient and organizational information appropriately.
Perform other duties as assigned.