Patient Access Scheduling Representative

Adventist Health•Roseville, CA

About The Position

The Patient Access Scheduling Representative performs patient access and scheduling functions to support high-quality, efficient patient care. The role requires understanding insurance eligibility, benefits, and authorization requirements, and ensures patients are properly scheduled and prepared for services according to scheduling protocols. The representative provides customer service to patients, providers, and internal and external customers. The position is based in the metropolitan Sacramento area. Adventist Health's corporate headquarters are in Roseville, California, where the organization has operated for more than 40 years. Adventist Health Roseville and shared service teams work from a WELL-certified campus designed to promote well-being, collaboration, innovation, and connection. Associates must receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education/GED or equivalent.
One year of customer service experience, preferably in a healthcare or service-oriented environment.
One year of experience in Patient Access, Revenue Cycle, a physician office, healthcare insurance, or a related field.
Receive all required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply.

Nice To Haves

Associate’s/Technical degree in business or an equivalent combination of education and related experience.

Responsibilities

Schedule, confirm, and modify appointments based on patient needs and departmental guidelines.
Communicate preparation instructions and ensure patients are ready for procedures.
Coordinate with referring and ordering providers to schedule appropriate services.
Obtain and update demographic, insurance, and financial information to ensure accurate financial clearance and registration.
Verify insurance eligibility and authorization requirements.
Ensure accurate patient identification and proper MRN assignment.
Confirm required orders, authorizations, labs, premedication, and implant information are in place.
Obtain external medical records needed to support scheduled services.
Provide exceptional customer service to patients, providers, and internal departments.
Process patient and provider messages accurately and promptly.
Support clinicians, technologists, and team members with scheduling and access needs.
Perform other job-related duties as assigned.