District Supervisor, Patient Access Coordination

PT Solutions Physical Therapy•Mooresville, NC

1d•$43,000 - $50,000•Onsite

About The Position

The District Supervisor, Patient Access Coordination oversees patient access operations across a defined geographic district, ensuring consistent workflows, timely referral coordination, and a high-quality patient experience. Supporting the Regional Manager, Patient Access Coordination, this leader drives operational performance, coaching, and standardization across the district’s clinics. The role supervises Patient Access Coordinators serving Charlotte University, Lake Norman, and Boone, with regular visits to each clinic required. The supervisor oversees referral coordination, follow-up scheduling, patient preparation, front-end revenue cycle readiness, benefit verification, authorizations, and scheduling prerequisites. The role monitors district performance and compliance, uses data to identify workflow issues and improve throughput, supports local implementation of new processes and tools, and provides updates and improvement plans to the manager. It also leads hiring, staffing, training, scheduling, performance management, onboarding, and ongoing development for district Patient Access Coordinators. This is an onsite role in supported clinics for 40 hours per week, scheduled Monday through Friday.

Requirements

Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
Excellent interpersonal, communication, analytical, and problem-solving skills.
Bachelor’s degree in Healthcare Administration, Business, or a related field, or equivalent experience.
At least 2 years of experience in patient access, care coordination, or outpatient healthcare operations.

Nice To Haves

Experience with Epic or similar EHR platforms.
Patient access or medical front office supervisory experience.

Responsibilities

Manage hiring, staffing, training, scheduling, and performance of Patient Access Coordinators within the district.
Conduct regular check-ins, performance evaluations, and skill development planning; lead, coach, and develop district access coordinators.
Cascade regional goals and align district activities with organizational KPIs.
Foster accountability, collaboration, and patient-first service.
Oversee referral coordination, follow-up scheduling, patient preparation, and front-end revenue cycle readiness across district clinics.
Ensure consistent use of standardized workflows, scripts, scheduling protocols, and documentation requirements.
Monitor compliance with benefit verification, authorization, and scheduling prerequisites.
Partner with regional leaders to resolve operational gaps.
Review patient complaints, delays, and feedback and drive improvements to close service gaps.
Partner with clinic operations to address obstacles affecting patient readiness or timely scheduling.
Track and report district KPIs, including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.
Use data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays.
Support implementation of best practices from enterprise, division, or regional pilots.
Ensure regulatory and payer compliance across the district.
Coordinate with clinic managers, regional access management, regional clinical operations, and centralized access teams.
Serve as the primary operational link between Patient Access Coordinators and regional operations and access managers.
Deliver onboarding, training, and ongoing competency development for Patient Access Coordinators.
Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication.
Identify skill gaps and collaborate with enterprise training teams as needed.
Support district workforce planning, staffing models, and scheduling coverage.
Provide status updates, performance summaries, and improvement plans to the manager.
Support local change management as tools, processes, and technologies are deployed.