Patient Access Supervisor

Women's Care•Brandon, FL

18h

About The Position

Women’s Care is a women’s healthcare group founded in 1998, with more than 100 locations and over 400 OB/GYNs and specialists. The Patient Access Supervisor provides professional supervisory support to the patient access team and other administrative staff within an assigned unit, following established standards and practices. The role is responsible for day-to-day patient and office flow in conjunction with the Clinical Supervisor and helps maintain provider templates to increase utilization in alignment with organizational goals. The supervisor oversees administrative workflows across locations, including billing, insurance verification, front office check-in and checkout, scheduling, call center, and medical records. The role supports patient satisfaction, financial performance, and efficient operations while complying with HIPAA requirements and demonstrating Women’s Care’s mission and core values.

Requirements

High school diploma or equivalent.
At least two years of progressive experience working in a medical practice, preferably in OB/GYN.
Experience working with EMR systems and knowledge of their functionality.
Knowledge of medical terminology, medical billing, and insurance reimbursement.
Ability to lead and manage a team, including experience with conflict resolution.
Critical-thinking and problem-solving skills, including the ability to identify solutions.
Strong attention to detail and accuracy.
Professional and positive outlook and manner.
Dependable, reliable, and punctual.
Ability to work cooperatively in group situations, support coworkers, actively resolve conflicts, inspire trust, and treat patients and coworkers with respect.

Nice To Haves

Bachelor’s degree.
Experience with eCW.

Responsibilities

Support and supervise the patient access team and other administrative staff in the assigned unit.
Coordinate day-to-day patient and office flow with the Clinical Supervisor.
Maintain provider templates and work toward targeted week-to-week increases in utilization aligned with organizational goals.
Review online scheduling platforms weekly and notify the Practice Manager about errors or inconsistencies, including incorrect or missing appointment times or types.
Oversee daily use of provider schedules, including visit types, appointment durations, and schedule blocks.
Enforce patient access workflow policies and procedures as instructed by the Practice Manager.
Address non-clinical patient complaints and concerns and work to improve patient satisfaction and engagement.
Supervise, train, and understand administrative roles across locations, including billing, verification, front office, scheduling, call center, and medical records.
Oversee front desk, check-in, and checkout workflows to reduce errors, improve financial performance, and increase patient satisfaction.
Manage call center operations, including call completion times, queues and routing, wait times, and staffing allocation.
Create and run daily and monthly eCW reports, including reports on schedules, appointment types, charges, and payments; maintain and report analytical and statistical data as required.
Oversee ordering of office equipment and supplies and review needs with the Practice Manager for cost control.
Demonstrate and embody the Women’s Care mission and core values.
Comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.