Patient Access Supervisor

BMC Software•Brockton, MA

About The Position

The Patient Access Supervisor oversees Patient Access and Patient Registration functions, ensuring timely and efficient registrations, admissions, pre-registration, and discharges across the emergency department, ambulatory surgery, outpatient pulmonary, cardiology, radiology, and laboratory areas. The supervisor manages staff assignments and coverage, oversees and performs quality assurance and downtime work, and trains new and existing staff on processes and protocols. The role also supports smooth workload transitions between day- and night-shift personnel. This position works collaboratively with the Patient Access Manager, Lead Patient Access Coordinators, Financial Coordinators, Bed Management Coordinators, and hospital staff. It carries out operational and management functions of the Patient Registration department as directed by the Director of Patient Registration, and contributes to staff evaluations, performance improvement, and resolution of patient concerns.

Requirements

High school diploma required.
At least 5 years of hospital Patient Access experience required.
Ability to supervise a minimum of 3–5 employees.
Experience training staff, conducting quality assurance analyses, and performing root-cause problem solving.
Experience with Epic, Outlook, and Microsoft Office.
Excellent customer service experience and in-depth Meditech system experience.
Strong knowledge of Patient Registration practices and protocols.
Ability to work independently and prioritize under short deadlines.
Strong communication skills.
Ability to interact assertively and sensitively with clinical care teams and physicians while respecting interdisciplinary boundaries of authority.
Excellent organizational capabilities and attention to detail.
Diplomacy and ability to work under pressure and balance sometimes-conflicting priorities.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Oversee Patient Access and Patient Registration functions, including registrations, admissions, pre-registration, and discharge processes.
Oversee staff scheduling, training, workflow, assignments, and coverage for evening and weekend Patient Registration staff.
Perform and oversee quality assurance and downtime work as assigned.
Train new and existing staff on processes and protocols.
Ensure smooth workload transitions between day- and night-shift personnel.
Collaborate with the Patient Access Manager and Lead Patient Access Coordinators.
Work cross-functionally with Financial Coordinators, Bed Management Coordinators, and hospital staff.
Carry out operational and management functions of the Patient Registration department as directed by the Director of Patient Registration.
Identify operational issues, raise them to the Manager, and work with the Manager to resolve them.
Provide input to the Director for staff evaluations.
Support performance improvement initiatives within the department and with other hospital departments.
Assist in resolving patient concerns.
Promote effective working relationships and contribute effectively as part of a team.