Supervisor Patient Access

Saint Luke's Health System•Lee's Summit, MO

3d•Onsite

About The Position

Saint Luke’s East Hospital in Lee’s Summit, MO is seeking a Supervisor for Patient Access to join our team. This position is responsible for ongoing daily operations of the Patient Access department. The Supervisor ensures that quality standards are continually achieved by the department by training, coaching, evaluating, hiring and motivating all staff, ensuring that adequate staffing is always available to operate the department, assists in establishing and monitoring quality assurance programs. Your priority will be customer service and engagement in the way you interact with patients, visitors, and associates daily to ensure Saint Luke’s is “The Best Place to Get Care, The Best Place to Give Care.”

Requirements

3 years' experience with hospital or physician revenue cycle experience with patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service
Experience in team leadership roles
Associate Degree

Nice To Haves

3-5 years experience

Responsibilities

Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility
Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives
Interviews, selects, hires, evaluates, Patient Access Representatives
Orients, trains, develops, and supervises all day shift housekeeping staff
Schedules major project work, assuring that adequate staff and supplies are available
Conducts staff quality audits, coaching
Assists Department Manager with budgets
Reports monthly goals and accomplishments