Patient Access Supervisor

County of Wake, NC•Raleigh, NC

2d•$27 - $35•Onsite

About The Position

The Patient Access Supervisor oversees patient access staff and administrative operations at the Public Health Center, supporting clinic operations, staff training, quality assurance, financial reconciliation, and administrative reporting for the STI Clinic and Cashier’s Office. The role supervises Patient Access Representatives, supports practice management, coordinates staff scheduling and administrative coverage, and maintains administrative protocols and office operations. The position is based at the Public Health Building in Raleigh, North Carolina, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Employment is contingent on influenza immunization, subject to federal law. The employee is also expected to support and participate in emergency preparedness and response activities, which may involve temporary changes in responsibilities, hours, or work location.

Requirements

High school diploma or GED.
Three years of job-related experience; equivalent education and experience are accepted.
Analytical thinking.
Strong coaching and mentoring skills.
Strong decision-making and problem-solving skills.
Ability to work effectively as part of a team.
Ability to develop and maintain effective relationships that encourage communication and teamwork.
Strong client/customer service skills.
Strong communication and interpersonal skills.
Ability to provide advice and counseling.
Technology efficiency.
Strong business administration skills.
Influenza immunization as a condition of initial and continued employment, subject to compliance with federal law.

Nice To Haves

Medical office or billing experience.
Experience with quality assurance or improvement.
Budget experience.
Supervisory experience.
Experience working with Athena.
Experience working with people from various backgrounds.

Responsibilities

Supervise Patient Access Representatives and ensure staff are trained in patient registration, self-pay collections, and charge retrievals for four specialty clinics.
Assist with practice management and quality assurance for the STI Clinic and Cashier’s Office.
Reconcile and report financial discrepancies related to transactions and claims, manage credit card purchases, and reconcile monthly statements.
Develop, revise, and update administrative protocols.
Provide data and reports to the Clinic Operations Manager and prepare monthly statistical reports.
Coordinate clinical staff scheduling and provide administrative coverage for both offices.
Order office supplies, coordinate with vendors, maintain office equipment, and reserve rooms.
Facilitate patient satisfaction surveys and chart audits.
Conduct employee staff meetings.
Support and participate in emergency preparedness and response activities, including relevant exercises and training; temporary assignments or changes in duties, hours, or work location may be required.