Supervisor Patient Access

McLaren Health Care•Pontiac, MI

About The Position

Under the direction of the Manager/Director of Patient Access, this role plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department. The position is responsible for supervising daily duties of employees engaged in registration, admission, transfer, and discharge of patients, and for reviewing all work for customer satisfaction and billing accuracy. This includes documenting performance measures, providing feedback, and conducting employee terminations as appropriate. The role is also accountable for training new staff and evaluating existing staff's training needs, including direct responsibility for training on copay and deductible collection at the point of patient access. Additionally, the supervisor implements and monitors management's objectives, designs and implements policies and procedures for admitting and registration, creates and monitors employee schedules and timesheets for payroll, and ensures professional and courteous customer interactions.

Requirements

Associates Degree in business management, accounting or related field OR High School diploma
Two years’ experience in Patient Access or a related department OR Five years in Patient Access or related department
One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

Responsibilities

Supervises daily duties of employees engaged in registration, admission, transfer, and discharge of patients.
Reviews all work performed by the department for customer satisfaction and third-party billing accuracy.
Documents performance measures for productivity and quality and provides feedback and corrective action as needed.
Terminates employees as appropriate.
Accountable for the training of new staff and evaluating existing staff’s need for additional training.
Provides additional training of existing staff as it relates to any aspect of admitting or registration process.
Directly responsible for the training and collection of copays and deductibles at the point of patient access.
Understands, implements, and monitors management’s objectives as it relates to the patient access department.
Designs, implements, and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
Creates and monitors employee schedule and timesheets and enters information for payroll.
Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training.
Leads, plans, and directs staff.
Responds promptly, professionally, and courteously to all customers’ needs.
Communicates effectively and often with leadership and staff.
Contributes to continuous quality improvement efforts.
Completes tasks accurately and timely.
Organizes time and prioritizes effectively.
Practices cost effective measures.
Maintains confidentiality in all matters regarding patients, the health system, the department, and human resources.
Complies with HIPAA regulations and Patient Bill of Rights.
Follows all safety and health standards.
Performs other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.